30-Day Refund Policy

At Your Utility Providers, we strive to provide reliable and satisfactory gas and electric services. We value our customers and aim to ensure a smooth and transparent experience. This 30-Day Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Customers may be eligible for a refund within 30 days of the original payment date under the following conditions:

  • Duplicate or accidental payments
  • Overcharges or billing errors
  • Service requests that were not successfully completed
  • Cancellations made before service activation

All refund requests are subject to verification and approval by our billing team.

2. Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Services that have already been successfully activated or completed
  • Charges related to third-party providers or utility companies
  • Processing fees, transaction fees, or administrative costs
  • Delays caused by incomplete or incorrect customer information

3. Refund Process

To request a refund, customers must contact our support team within the 30-day period:

Please include:

  • Your full name
  • Account or reference number
  • Payment details
  • Reason for the refund request

Once your request is received, we will review and respond within 3–7 business days.

4. Refund Method & Timeline

  • Approved refunds will be issued using the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Typically, refunds are completed within 5–10 business days after approval

5. Service Cancellations

If you choose to cancel your service request:

  • Refunds may be granted if the request is canceled before activation or processing begins
  • Partial refunds may apply if processing has already started

6. Changes to This Policy

Your Utility Providers reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

7. Contact Us

For any questions regarding refunds or billing concerns, please contact us:

Your Utility Providers
📍 723 Fifth Avenue, NY 10160, New York, USA
📧 contact@yourutilityproviders.com
📞 +1 (888) 228-2080